Frequently asked questions

Ready-made products (e.g. IKARA Samaya) are ready to use on a subscription and can go live within days. Custom solutions are designed for your workflows and become yours; the timeline depends on the project scope.

Yes. We serve local governments, state-owned enterprises, and private companies. We prepare documents institutions commonly need, such as formal quotations, tax invoices, handover reports, and data processing agreements.

An application to archive and monitor cooperation agreements and organizational assets, with automatic reminders before they expire and an AI Assistant to read your data.

Yes. Request a trial on this page; our team prepares a trial application for your institution along with a demo video and guides.

The application keeps running fully during a grace period, then switches to read-only mode. All data can still be viewed and exported.

On servers located in Indonesia. Each client's data is isolated, backed up daily in encrypted form, and can be exported by the client at any time.

Every system uses two-factor authentication for key roles, new-device sign-in alerts, encryption for sensitive data, tamper-evident audit trails, and dependency vulnerability checks before every release.

Plan prices are shown before VAT. VAT is calculated on the invoice according to regulations, including for institutions that collect VAT or withhold income tax.

By bank transfer with proof uploaded in the application, or online via Virtual Account, QRIS, and e-wallets.

It depends on the scope. We start with a requirements analysis, then provide a clear phased plan and timeline before work begins.

Yes. We provide user training, in-app guides, a support ticket desk, monitoring, and regular updates.